Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at xwgtoys@outlook.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at xwgtoys@outlook.com.


Damages and issuesxwgtoys@outlook.com
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
We reserve the right to refuse a customer's request for an exchange in the following cases.

  • An exchange request is made more than 30 natural days from the date of receipt of the goods.
  • If you cannot provide legal proof of purchase or documents, or if you falsify or alter the documents.
  • The replacement goods are incomplete or damaged due to artificial reasons.
  • The 4DRC technical support department tested that there is no quality problem in itself.
  • The occurrence of collision, burn, and man-made quality problems caused by private modification, foreign objects (water, oil, sand, etc.), incorrect installation, and failure to use and operate according to the instruction manual guidelines that are not caused by the quality problems themselves.
  • Products damaged by unavoidable factors, such as fire, flood, lightning strike, traffic accidents and other force majeure.
  • Failure to send the corresponding item within 7 natural days after contacting 4DRC to confirm the exchange service.
  • The exchange is proposed due to the damage of goods caused by transportation but fails to provide the proof of damage issued by the transportation company.
  • Other cases described in the policy.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.